Six Sigma Black Belts are practitioners who lead customer experience transformational project efforts to improve customer satisfaction and business metrics by applying the appropriate tools to achieve greater process efficiency and effectiveness. The term “Black Belt” has roots from the martial arts which refers to a dedicated, extremely focused, well-trained, and expert individual in his/her field. These characteristics are similar for Six Sigma Black Belts because these individuals have received intense training to be highly skilled in the strategies, tactics, and application tools of Six Sigma and Lean.
Often called change agents, or process improvement drivers, the Black Belts are knowledgeable and highly skilled in the use of the DMAIC (Define, Measure, Analyze, Improve, Control) methodology, including Lean tools. They may guide and assist cross functional teams in pursuit of process improvement goals in the form of project leadership, training, facilitation, and analysis and advice on a variety of manufacturing and business processes.